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Shipping
Complimentary fabric samples ship out in 2-3 business days and Ready-To-Ship items ship out in 3-5 business days.
All other items are made-to-order with production time being listed on all product descriptions. Once your order has shipped, you will receive an email with the tracking number.
Estimated Production Times are below:
Made to Order Pillow Covers 3-4 weeks
Rugs 8-16 weeks (dependent and size and style)
Upholstered Furniture 8-12 weeks Bedding 4-6 weeks
Fabric by the Yard 2-3 weeks
Curtains 4-6 weeks
Wallpaper 3-4 weeks
Orders of $150 or more ship for FREE within the continental US.
Returns
As all items are made-to-order for you, products are non-refundable and are considered final sale. Once an order is placed, there is a 24-hour window to make any changes. We highly recommend ordering complimentary samples of our fabrics for a better feel of the colors, patterns and textures.
In the unlikely event there is a defect or if there are any problems with your order, please contact us and we will repair or replace your products.
We understand that sometimes items just do not work out and therefore we welcome exchanges within 5 days of receipt. If you choose to exchange a product, item(s) must be returned in their original packaging, otherwise we will be unable to accept the exchange. The customer is responsible for the fees of shipping the item(s) back. Once you have received your exchange items they are non-returnable.
To exchange an item, please contact us a hello@posthouseco.com
Customization
We work directly with our sewing workrooms here in the US and our rug manufacturer, and are able to provide customization options for infinite design possibilities.
While we offer customization options on our website for some products, like cording on pillows, we are able to do so much more.
From contrasting cording and backing on pillows to matching Pantone colors for rugs, we are able to create products made just for you.
Hackney
Description
Hackney is a rug inspired by classic Oushaks in an updated color palette of lavender, cobalt blue, emerald green, and golden yellows.
A good rug can serve as the foundation and focal point for an entire room design. Our story began with us sourcing rugs from all over the world, and now, we are overjoyed to return to our roots with our custom-designed collection of hand-crafted floor coverings.
Our rugs are handmade in small batches and only a limited amount are kept in stock. Please review our lead times for approximate delivery times. Interested in a custom size or colorway? We'd love to help you design a custom-designed rug just for you.
Details
- 100% Hand Knotted wool
- Low Pile
- Custom Made to Order
- Delivery times are an approximation
- Due to the handmade nature, rugs may vary slightly in color and scale
Samples
Samples are not currently available for our rugs, though we do plan to begin offering these very soon. In the meantime, please feel free to ask any questions about our rugs.
Rug Care
- Vacuum regularly on a low-power setting to prevent dirt from settling into the fibers and yarns. Do not vacuum rug fringe
- Remove spills immediately by blotting with a clean, undyed towel; do not scrub
- For set-in or hard-to-remove stains, we recommend using a professional rug cleaner
- Use rug protectors under heavy furniture to protect the rug pile. Rotating your rug every few months can also help relieve areas from excessive wear
- Some shedding is expected due to the nature of wool yards, specifically hand-tufted rugs, but this will diminish over time
- If your rug gets any loose yarns, do not pull them. Instead, cut with a pair of scissors
Lead Times
Unless in stock, all rugs are made-to-order with lead times varying depending on the size. Delivery times below are an approximation.
- 2x3' Rugs - 6-8 weeks
- 3x5' Rugs - 9-10 weeks
- 4x6' Rugs - 9-10 weeks
- 5x7' Rugs - 10-11 weeks
- 8x10' Rugs - 12-14 weeks
- 9x12' Rugs - 14-16 weeks
- 2.5x10' Rugs - 9-10 weeks
